Telecom subscribers across Nigeria are voicing growing frustration over worsening service quality and rising costs. From data bundles that deplete rapidly to frequent call drops and sluggish internet speeds, consumers say they are paying more while receiving less value. The latest wave of tariff hikes by mobile network providers has only added fuel to the fire, leaving many feeling shortchanged.
Many users allege that their data now vanishes faster than before, despite using the same apps and devices. Students, small business owners, and remote workers are particularly affected, as their productivity hinges on stable internet access. Some complain that even light browsing or messaging can quickly exhaust a sizable data bundle, with little explanation from the service providers.
Adding to their frustration is what consumers describe as poor communication and lack of transparency. Advocacy groups claim that some network providers have implemented new pricing structures without proper notice, while also ignoring calls to improve network reliability. Despite regulatory oversight, many Nigerians feel their complaints fall on deaf ears, fueling public distrust in both operators and regulators.
In response, the Nigerian Communications Commission (NCC) has acknowledged the growing volume of complaints and urged telecom companies to simplify tariffs and enhance consumer education. However, operators argue that increased operational costs and high data consumption by modern apps contribute to the challenges. As the standoff continues, subscribers are left seeking alternative providers, using data-saving tools, and demanding more accountability in the telecom space.
